We build assistants that answer from your information and tools that sort documents or move requests between systems. We work with your team to decide what the tool can do and when a person needs to check it.
A knowledge assistant can find current pricing, available product alternatives and company policies in approved sources. It can show the source behind the answer.
If the source does not support a specification, price or policy, the assistant should leave it unanswered or send it to a person.
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ProductChat IQ is a live OrangeFin product built for customer-facing support. Approved manuals and specification sheets become the source for each answer. Questions outside that material go to a person.
See the ProductChat IQ project
An AI-assisted workflow can extract useful details from an email or document, prepare a record and send it to the right person for review.
A person approves decisions that affect a customer, price or commitment.
Each starts with a defined task and approved information.
Before launch, we define the approved sources, who can access the tool, what is logged and which actions require a person. Public and private information are separated deliberately.
AI can return a wrong answer. We test answers, refusals and handoffs, then review real use after launch. OrangeFin does not automate high-consequence decisions about people or build clinical systems.
